Embedded Files
Enhanced Huntgroup Configuration
Enhanced Huntgroup Configuration
Automatically process incoming calls received by a single phone number by distributing them among a group of users or agents.
Initial Hunt Group page includes:
1. Ability to add an Hunt Group
Click on the plus ‘+’ icon to bring up a modal window to create a new hunt group
2. Ability to search for a hunt group from the list.
3. Ability to modify an existing hunt group by clicking on any listed
4. Ability to activate and / or deactivate an existing hunt group
Click on the check box under the ‘active’ column to activate or deactivate a hunt group
Hunt Group - Create
Hunt Group - Create
Hunt Group create page includes the follow tabs:
Details
Service ID
Service ID Domain
Group Policy
Call Waiting
Skip on No Answer
Forward after timeout
Profile
Service Name
CLID Last Name
CLID First Name
Phone Number
Extension
Password
Alias
Public User Identity
Department
Language
Timezone
Agents (select list)
Hunt Group - Modify
Hunt Group - Modify
Hunt Group modify page includes the follow tabs:
1. Agents (select from list)
2. Profile
Service Name
CLID Last Name
CLID First Name
Phone Number
Extension
Password
Alias
Public User Identity
Department
Language
Timezone
3. Settings
General Settings
No Answer Settings
Not Reachable Settings
Calling Line ID Settings
4. Reporting
View Historical Call Records for Hunt Group
5. Calling Plans
Incoming Calling Plan
Report abuse