Call Record details:

1. Raw Data

The following information is available from the raw data tab:

• • ACD ID

  • Answered

  • Agent Name

  • Called Number

  • Calling Number

  • Start Time

  • Answer Time

  • Release Time

  • Wait Time

  • Call Duration

  • Total Duration

The Call Center Premium Call Records displays detailed reporting for ALL calls within a group's call centers.

Call Record Types:

1. Today

2. Yesterday

3. Last 7 days

4. Last 30 days

The following call types are available for each report above:

• • Total Calls

  • Placed Calls

  • Received Calls

  • Placed Answered Calls

  • Placed Missed Calls

  • Received Answered Calls

  • Received Missed Calls

NOTE: Each graph has a link to the raw detailed data by clicking on the title of the graph (i.e. ‘Today’, ‘Yesterday’, etc).

Call Record details:

1. Raw Data

The following information is available from the raw data tab:

• • Direction

  • Called Number

  • Calling Number

  • Calling Name

  • Start Time

  • Answer Time

  • Release Time

  • Call Duration

  • Total Duration

  • Answer Indicator

  • Related Call Id Reason

  • Account Code

  • Authorization Code