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Premium Call Records Report
Premium Call Records Report
The Premium Call Records displays detailed reporting for ALL calls within a group.
Call Record Types:
Today
Yesterday
Last 7 days
Last 30 days
The following call types are available for each report above:
Total Calls
Placed Calls
Received Calls
Placed Answered Calls
Placed Missed Calls
Received Answered Calls
Received Missed Calls
NOTE: Each graph has a link to the raw detailed data by clicking on the title of the graph (i.e. ‘Today’, ‘Yesterday’, etc).
Raw call details
Raw call details
Call Record details:
1. Raw Data
The following filters are available from the raw data tab:
All
Placed
Placed Missed
Received
Received Missed
Redirect
2. Additional call detail information includes:
User ID
Department
Direction
Called Number
Calling Number
Start Time
Answer Time
Release Time
Call Duration
Account / Authorization Code(s)
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