Premium Call Records


Premium Call Records Report

The Premium Call Records displays detailed reporting for ALL calls within a group.

Call Record Types:

  1. Today

  2. Yesterday

  3. Last 7 days

  4. Last 30 days

The following call types are available for each report above:

    • Total Calls

    • Placed Calls

    • Received Calls

    • Placed Answered Calls

    • Placed Missed Calls

    • Received Answered Calls

    • Received Missed Calls


NOTE: Each graph has a link to the raw detailed data by clicking on the title of the graph (i.e. ‘Today’, ‘Yesterday’, etc).


Raw call details

Call Record details:

1. Raw Data

The following filters are available from the raw data tab:

    • All

    • Placed

    • Placed Missed

    • Received

    • Received Missed

    • Redirect

2. Additional call detail information includes:

    • User ID

    • Department

    • Direction

    • Called Number

    • Calling Number

    • Start Time

    • Answer Time

    • Release Time

    • Call Duration

    • Account / Authorization Code(s)