Play an uploaded audio (music) or video file for callers on hold.
Initial Music on hold page includes:
1. Ability to add a Music on hold file for both Group and Department
Click on the plus ‘+’ icon to bring up a modal window to create a new music on hold
2. Ability to search for a music on hold file from the list.
3. Ability to modify an existing music on hold by clicking on any listed
The following configuration for music on hold is available:
1. Settings
Enabled During Call Hold
Enabled During Call Park
Enabled During Busy Camp On
User Alternate Source for Internal Calls
2. General Audio
Audio Codec
Announcement Type
Audio File
Click '+' icon to upload an audio file
Click 'list' icon to select from available list of existing announcement
3. Internal Audio
Audio Codec
Announcement Type
Audio File
Click '+' icon to upload an audio file
Click 'list' icon to select from available list of existing announcement
NOTE:
The system requires certain file formats for playback. A simple file conversion will be done automatically, therefore you may upload any audio format such as an .MP3 or .WAV